FAQ
Payments
We offer safe, secure online payments through South Africa’s most trusted payment gateway, Payfast. Payfast offers credit/debit cards, Instant EFT.
When your payment is successful, you will receive an order confirmation email stating that we are busy processing your order.
Shipping & Delivery
– We try our absolute best to ship all orders within 2-5 working days since your order is placed on our website. Most orders will be shipped within 2 working days.
— We use 1 trusted courier – The Courier Guy. They will deliver within 2-4 working days from the day of collection, depending on where you are located.
– If we do run into any unexpected delays, we will contact you.
If you want to change your delivery address, we can only do that if your order has not shipped yet. Please get in touch as soon as possible with your order number and new address. We will let you know if an address change is possible.
REFUNDS AND RETURNS/EXCHANGES
For more information regarding our returns and refund policy, visit our Returns Policy page.
We do offer a 30-day return/exchange and 14 day refunds for any product purchased online.
GENERAL
How do I make a purchase on the website?
Step 1 – Select the product you would like to buy.
Step 2 – Select either Add to Cart or Buy it Now. Add to Cart if you want to buy more than one product, and Buy it Now if you want to buy that product immediately.
Step 3 – Enter your relevant details, like your shipping and billing address details. Make sure someone is available at the delivery address weekdays between 8:00 and 17:00 as this is the time our couriers deliver.
Step 4 – Select the payment method
Step 5 – Select Place Order, where you will be redirected to the payment gateway page to complete the payment.
What happens after I placed my order?
— If your payment was successful, you will receive an email confirming your order with your order number.
— Your order will be shipped within 2–3 days since placing your order.
— You will then receive an email with tracking details as soon as your order is collected by the courier. Once your order is collected, your order should be delivered within 2-5 business days, depending on your location.
What do I do if I have problems with the courier and delivery?
— Unfortunately, we can’t guarantee a time that your order will be delivered. It entirely depends on the route the courier driver decides to take that day.
— Problems with delivery do occur from time to time. If you do encounter issues, you can either call the courier company directly for immediate assistance, preferably the branch closest to your delivery address. Alternatively, you can contact us with your query, and we will follow up with the courier company.
Who can I contact if I have questions regarding my order?
There are several ways to get in touch regarding your order:
— Either reply to your order confirmation email. That way, we already have your order number.
— Or visit the Contact Us page and use the details listed there to get in touch or fill out the contact form.
— Use the WhatsApp chat button in the bottom right corner to get in touch via WhatsApp.
Can I cancel my order?
If your order is not shipped yet, you can contact us, and we will cancel your order and issue a refund.
Do you have a physical store?
We have a physical warehouse. You can find the address and a map to our location on our Contact Us page.
Do you ship outside South Africa?
We deliver to locations, in South Africa and Namibia.
What happens if I placed an order and the item is out of stock?
If an item is out of stock, it will reflect as such on the website. However, you can still place an order on backorder.